Operations during COVID-19

At GFU  your health and safety is our priority.

GFU will be here for you as the COVID-19 virus impacts our daily life.

You will see our employees in our service areas.  They will be practicing “social distancing”, while providing the support and service you depend on.

We are  limiting access to our office building.  All other services will be available, we will be operating as normally as possible.

Emergency phone calls will be answered 24/7 at 210-695-8781.

Some of our employees will be working remotely to answer your non-emergency call.  When calling

210-695-8781 you will be asked to press one for a gas or water emergency.

For non-emergency calls you will be prompted to press two or zero to leave a voice mail and our customer service representatives will return your call as soon as possible between 8:30AM and 4:30PM.

Customer Service will be responding to emails sent to billing@gfugas.com between 8:30 AM and 4:30 PM.

Welcome to Grey Forest Utilities

Grey Forest Utilities provides natural gas distribution services for customers located in a 600 square mile service area in northwest metropolitan San Antonio, Texas. We are a company that started in the mid 1960’s built on the dreams of citizens and community leaders of the City of Grey Forest, Texas.

We put our customers first and we provide exemplary service to an ever-growing customer base. We believe that one-on-one attention is crucial, and because of that, we have taken steps to minimize frustrating telephone menus that other companies utilize. In the field, we schedule a precise time to meet, not a range of time. We realize that without our customers we would cease to exist. We encourage you to try us and experience the difference.

We are consistently selected as a provider of choice because we are large enough to get the job completed quickly, expertly and safely….. yet small enough for every project to be a priority.

We understand that if you need gas service… we need to quickly install it so that both of our business objectives are quickly fulfilled.

We will never claim to be the largest natural gas utility in the area, but, we will give you a pledge that we will work diligently to make your experience with us the very BEST experience possible. Size doesn’t govern service.

Our goal is to provide excellence in each area of our company, then let our customers reap the benefits.